We take your privacy seriously. Here’s a summary of what data we collect and how we use it. We will never sell your information and we promise to keep it safe.
INFORMATION WE COLLECT
Personal Data is information that can be used to identify You specifically, including Your name, shipping address, email address, telephone number, or demographic information like Your age or gender. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in events. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.
Derivative data is information that our servers automatically collect about You when You access Our website, such as Your IP address, browser type, the dates and times that You access Our website, and the specific pages You view. If You are using a mobile application, Our servers may collect information about Your device name and type, Your phone number, United States of America of origin, and other interactions with Our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.
SOCIAL NETWORKING DATA
We may access personal information from social networking sites and apps, including Facebook, Instagram, or other social networking sites or apps not named specifically here, which may include Your name, Your social network username, location, email address, age, gender, profile picture, and any other public information. If You do not want Us to access this information, please go to the specific social networking site and change Your privacy settings.
MOBILE DEVICE DATA
If You use Our website via a mobile device or app, We may collect information about Your mobile device, including device ID, and location information.
On occasion, You may give Us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that You are offering this kind of information in exchange for an entry into such a contest or giveaway.
MOBILE APPLICATION INFORMATION
If You connect to Us using a mobile application, We may request geolocation information, which includes permission to track Your mobile device, in order to provide You with location based services. We may also request access to certain features on Your device, including Your device’s calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send You “push notifications” regarding Your account or Our mobile application. If You wish to change Our access to any of this information, You may do so by changing Your device settings.
HOW WE USE YOUR INFORMATION
Your information allows Us to offer You certain products and services, including the use of Our website, to fulfill Our obligations to You, to customize Your interaction with Our company and Our website, and to allow Us to suggest other products and services We think might interest You. We generally store Your data and transmit it to a third party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website or mobile app).
Specifically, We may use the information and data described above to:
Create and administer Your account; and
Deliver any products or services purchased by You to You; and
Correspond with You; and
Process payments or refunds; and
Contact You about new offerings that We think You will be interested in; and
Interact with You via social media; and
Send You a newsletter or other updates about Our company or website; and
Deliver targeted advertising; and
Request feedback from You; and
Notify You of updates to Our product and service offerings; and
Resolve disputes and troubleshoot any problems; and
Administer contests or giveaways; and
Generate a profile that is personalized to You, so that future interactions with Our website will be more personal; and
Compile anonymous statistical data for Our own use; and
Assist law enforcement as necessary; and
Prevent fraudulent activity on Our website or mobile app; and
Analyze trends to improve Our website and offerings.
GROUNDS FOR USING AND PROCESSING YOUR DATA
The information We collect and store is used primarily to allow Us to offer goods and services for sale. In addition, Explore Up Close LLC may collect, use, and process Your information based on the following grounds:
LEGITIMATE BUSINESS INTERESTS
We may use and process Your data for Our legitimate business interests, which include, among other things, communicating with You, improving Our goods or services, improving Our website, and providing You with the information or products that You have requested.
Performance of a Contract: We may use and process Your information to enter into a contract with You and to perform Our contractual obligations to You.
Consent: We may use Your data, or permit selected third parties to use Your data, based on Your consent to Our use and sharing of that data. You may withdraw Your consent at any time, but doing so may affect Your ability to use Our website or other offerings.
As required by law: We may also use or process Your data as required for Us to comply with legal obligations.
WHY WE DISCLOSE YOUR INFORMATION
The following are specific reasons why We may share Your information:
Third Party Processing: We may disclose Your information to third parties who assist Us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. We may not always disclose these third-party processors if not required by law. We do not authorize them to use or disclose Your personal information except in connection with providing Our company with their services.
By Law: We may share Your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.
To Protect Our Company: We may use Your information to protect Our company, including to investigate and remedy any violations of Our rights or policies. We may also disclose Your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.
Advertisers: We may use third-party advertising companies to run and manage Our ads, to produce ads that appear when You visit Our website or mobile app. These companies may use information about Your visit to Our website and other websites that are contained in web cookies (as described below) to offer You personalized advertisements about goods and services that might interest You. We cannot control the activities of such other advertisers or web sites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.
Our website uses an encrypted connection using an HTTPS security certificate. Most browsers enable you to verify this by looking for a padlock near the website address. This means that any information between the website and your browser is sent securely and can’t be intercepted or snooped on in transit.
When you visit our website we use Google Analytics to collect information on your journey through the website. This information is anonymous and we do not use it to identify you. Google provides a Google Analytics opt-out add on for all popular browsers.
When you create a user profile on our website we will collect your name and email address, and if you choose to share it to receive our travel catalog, your address. We store this information securely on the back-end of our website.
If you sign up to our Weekly Updates or other email communications, we will collect your name, email address, and, if you choose, your mailing address. This information is stored in Constant Contact and managed by us. We do not use any data to profile users for the purposes of targeted advertising or newsfeeds. When you sign up to our emails and optionally disclose your zip code, we use this data to report internally.
If you would like to review or update your subscription settings for any of our emails, please click the ‘update subscription preferences’ link which is at the bottom of every email we send.
When you register for a trip, we will use the contact information that you provide to communicate updates to you about that trip.
When you register for an event run by Explore Up Close, LLC, we collect your name, email address, and address. This information is stored in Eventbrite to allow us to keep track of attendance levels and carry out day-of-event tasks including registration, name badges and content customization. Eventbrite will use this information to send transactional emails regarding the event you have registered for (e.g. your ticket and attendance reminders).
A record of your registration will be synchronized with Constant Contact to allow us to keep you up to date in the run-up to the event, and share news of future events. We may also use this information for future marketing purposes, and you may opt-out at any time using the “unsubscribe” button at the bottom of our emails.
WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
The following third-party services work on our behalf:
Microsoft Office 365, the subscription software service that hosts our email and document storage systems.
Dropbox, the subscription software service that hosts our document storage systems.
Google Google’s Cloud Services, notably Google Forms, Sheets and Drive, are used on occasion to administer questionnaires.
Stripe and Square allow us to take card payments securely online, over the phone or using card machines. We use them to process payments from our website.
Constant Contact is an email marketing service. We use them to store your information for the purposes of sending our update emails.
Eventbrite is an event management and ticketing system. We use them to carry out event registration, keep track of event attendance figures and send out reminders.
DATA USAGE POLICY CHANGES
Explore Up Close, LLC may change its Data Usage Policy from time to time and encourages visitors to frequently check this page for any changes. Your further use of our Website and our Services after a change to our Data Usage Policy will be subject to the updated policy.
This policy was last updated on: 11/15/2020.
What Are Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. This cookie is set when you click “Accept” on our cookie banner when you first visit the site. If you do not wish for this cookie to be placed, you can continue to browse the site without accepting the banner, which will in no way impact the site’s functionality. For more information on Google Analytics cookies, see the official Google Analytics page.
Some of the content on our site is provided by third parties. This includes but is not limited to: Google Maps for interactive mapping, YouTube, Animoto, or Vimeo for hosted video. When you visit a page containing content from one of these sites a cookie may be set. We do not have any control over these cookies and you should check the relevant third party website for more information about these.
If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
This policy was last updated on: 11/15/2020