Policies

Explore Up Close, LLC, reserves the right to alter itineraries when absolutely necessary. In such a case, EUC will create equivalent experiences, and otherwise remain true to the spirit of the initial trip description.

Costs are based on a minimum sign-up numbers. In some cases, Explore Up Close, LLC, may opt to offer an alternative itinerary or an altered trip cost to trip registrants, if their number falls below the minimum.

Explore Up Close can assist travelers with the purchase of travelers insurance, for an additional service fee.

General due dates: Return registration forms and deposits as soon as possible to hold space on a trip. For international travel, final payment is due 60 days prior to trip departure (unless stated otherwise). For domestic / regional multi-day trips, final payment is due 30 days prior to trip departure (unless stated otherwise).  Day trip payments are due 30 days prior to the trip date, unless stated otherwise.

Deposits: Deposit amounts are generally as follows.  Day trips:  $25 (though it might be more convenient to make a single full trip payment); multi-day domestic trips:  $250 (if trip involves an included airfare, the deposit amount may be more); international trips:  $750.  All amounts are per traveler.

Cancellations and refunds: Generally, refunds can be granted prior to the final payment deadline - except in the cases where vendors have required advanced, non-refundable payment, and except for specified non-refundable deposits (paid to Explore Up Close). These non-refundable amounts are generally $75 for a trip of 6 days or less, and $100 for a trip of 7 days or more.

Fitness level of trip participants and participant liability: Generally, the more physically fit you are, the more you will thrive on an EUC trip, and the more you will be able to take advantage of optional activities, including physical activities. Participants should be able to climb a flight of stairs and easily walk distances of approximately 100 yards (or a city block) at a time. In many cases, participants should be able to enter a van or mini-van and maneuver themselves onto a rear row of seats. Some EUC trips are designed to be "fitness trips" and require a good physical condition to participate. These trips are described as "hiking" or "cycling" or listed under "active / adventure."  Regarding liability:  Signing up for an EUC trip assumes a certain basic risk associated with travel on the part of the enrollee.  This risk includes road, traffic, and driving hazards; walking on uneven ground in urban and natural settings; potential dangers from insects and other animals; tripping hazards; weather-related hazards; and others.  While EUC will work diligently to mitigate travel risks, each participant assumes full liability for these risks when he or she registers for a trip.

Registration procedures and policies

contact EUC at: (864) 431-7567; email: chumley@exploreupclose.com

The mailing address is:

Explore Up Close
613 Poplar St.
Spartanburg, SC 29302

Download and print a registration form.  Please register for a trip by contacting Chumley Cope / Explore Up Close, LLC, directly by email or telephone. To complete your registration, download the pdf registration form, complete the information, and mail along with your deposit check.

Contact

(864) 431-7567

hello@exploreupclose.com

Mailing Address

Explore Up Close
613 Poplar St.
Spartanburg, SC 29302